The service received in USA was cooperative, supportive and above all very prompt. I had become nervous as it was my first time, and the fact that I received the passport just a few days before the travel date made me tense. However, it appears that this is a normal procedure and I had nothing to be alarmed about. Most importantly, the people in the Houston office were always polite and helpful. You specifically demonstrated great patience with me and my unending inquiries.
All staff in Jeddah, Madinah and Makkah were good. But I must commend your staff in Jeddah at the time of departure. As the luggage of some of us came after our arrival at the airport, the staff there was very helpful. What was amazing was that they had carts ready for us and helped us load our luggage. The case of Zamzam was also there. The young man on the plane from Istanbul to Madinah was very helpful.
The hotel accommodations were comfortable. The close proximity to the mosques was a great help. The Hilton was excellent! The choices at breakfast were just great. Fairmont was good too. Although the wait at the elevators was daunting. But otherwise it was good.
Dar El Salam has to be commended for excellent arrangements and always keeping the people’s comfort and needs in mind. The dinner at the foothill of Jable Rehmah came as a pleasant surprise. The food was worthy of royalty. I really felt special.
Thank you for everything Dar El Salam. I am so glad I made the choice to select you for the best journey of my life!
Warm regards,