Salam Saheba, sorry for the late respond. I just wanted to give you our feedback on our recent umrah trip. Our flight was good but long, however that was not a surprise. Upon arrival to Jeddah and clearing customs we were greeted by a Dar el Salam rep named Saleem. He welcomed us and asked for our passports and I was afraid to give it to him since I did not know why. He arranged a private car for us and off we were to Madinah. When we arrived to the hotel at 1am there was a gentleman waiting for us, he was very kind and curious. He explained everything to us and really made us feel welcomed. We could not make the Mazarat the next day so he arranged a special trip the following day. Wonderful man!!! Hotel was very comfortable and located in the ideal place. We got a private car to Makkah and we arrived in style to our hotel around 6pm. We were greeted by another Dar el Salam agent and once any were given instructions. Very helpful and knowledgeable guy. I think is name was Kamal. Kamal took care of us for the next couple of days. The hotel Movenpick was even better than I had imagined. Located across the street from the Kabbah. We enjoyed our stay and performed two Umrahs. We were given a guide to perform our Umrahs and I believe without him we could not have done it. His name is Jamel and he is a very knowledgeable guide. My kids loved him and he made our experience memorable. Dar el Salam is very lucky to have such an individual work for them. Once again we missed our Mazart in Makkah but Kamal arranged a tour for us before retuning.
This has been the most spiritual and memorable trips we have ever taken. It was worth every dollar and I highly recommend if anyone is going to do an umrah for the first time or with children use Dar El Salam. We are already planning to inshallah do Hajj soon and we will use Dar El Salam for sure!!!
